America Diesel Inc. manufactures and supplies heavy-duty diesel wiring harnesses, connectors, terminals, and related components. Because many of our products are built to order or sold as specialized components, please read this policy carefully before purchasing.
1. General Return Conditions
- Our products cannot be returned unless they have a manufacturing defect.
- To be eligible, the product must be in the same condition in which it was sent — unused, with all labels, and in its original packaging.
- The customer must present the original proof of purchase (invoice or order confirmation), and serial numbers/references must match.
2. Non-Returnable / Non-Cancellable Products
- Engine harnesses and cab/chassis harnesses
- Swap harnesses and custom projects
- Bench calibration harnesses
- Loose and assembled connectors and terminals
- Any product manufactured, modified, or specially ordered at the customer’s request (“special order”)
A “special order” is any item not held in current stock that is requested specifically for a customer.
3. Manufacturing Defects
- If a product has a manufacturing defect, the customer may request a repair, replacement, or refund.
- Defects must be reported within 30 calendar days of delivery.
- If the review of an alleged defect requires technical knowledge, America Diesel may seek the opinion of duly accredited experts before resolving the claim.
4. Products Damaged in Shipping
- If a product arrives with visible damage, the customer must notify us within 24 hours of delivery with photographic evidence.
- In verified shipping-damage cases, America Diesel will cover shipping costs and provide a replacement.
5. Exchanges
- Exchanges may be requested within 5 calendar days of delivery, with prior authorization, and are subject to stock availability.
- The product must meet the conditions in Section 1.
- The customer is responsible for shipping costs related to an exchange. If the new product costs more, the customer pays the difference; if it costs less, a credit will be issued.
6. Refunds
- Approved refunds are processed within 15 business days after the returned product is received and reviewed.
- Refunds are issued to the original payment method, unless otherwise agreed.
7. Lost or Stolen Packages After Delivery
America Diesel Inc. is not responsible for packages reported lost or stolen after UPS has confirmed delivery to the address provided by the customer. Please see our Shipping & Delivery Policy for details on customer responsibility at delivery.
8. How to Request a Return, Exchange, or Cancellation
- Email info@americadiesel.com stating your order number and the reason for your request.
- Our team will review your request and respond with next steps.
9. Policy Updates
These policies may be updated at any time to reflect changes in law or company practice. Updates are published at www.americadiesel.com and take effect immediately.
AMERICA DIESEL INC. RESERVES THE RIGHT TO REJECT RETURNS SHIPPED OUTSIDE THE STATED PERIOD, SPECIAL ORDERS, AND PRODUCTS NOT IN THE SAME CONDITION IN WHICH THEY WERE SENT.
Customer Service: info@americadiesel.com · +1 (956) 652-8610
